Politique de remboursement

Shipping Policy

Express, tracked and insured delivery worldwide.

Shipping rates

• Switzerland — CHF 15 flat rate
• Europe — calculated at checkout
• International — calculated at checkout. Local taxes and duties may apply.

Free shipping on all orders over CHF 500, worldwide.

Shipping fees are calculated based on the weight, dimensions and destination of your order. The amount displayed at checkout is final and includes all handling costs.

1. General

Alexander Sachs ("we", "us") operates https://alexander-sachs.com (the "Website"). By placing an order through our Website, you agree to the terms set out below.

All orders are subject to stock availability. We make every effort to keep our stock levels accurate, but discrepancies may occasionally occur. If an item is unavailable at the time of purchase, we will fulfil the available items and contact you so you can choose between waiting for restock or receiving a refund for the unavailable product.

2. Dispatch and delivery times

Dispatch. Orders are usually dispatched within 2 business days of payment. Our warehouse operates Monday to Friday during regular business hours, excluding public holidays.

Switzerland. Domestic shipments are typically in transit for 1 to 2 business days with our DHL Express service.

International. International shipments are usually in transit for 2 to 7 business days depending on the carrier selected at checkout. A more precise estimate is displayed when you choose your shipping option.

Carriers are selected according to parcel weight, shipping restrictions and service availability. Specific carrier requests cannot be guaranteed.

If your delivery exceeds the estimated timeframe, please contact us so we can open an investigation with the carrier.

3. Tracking

Once your order has been dispatched, you will receive a tracking link by email to follow your shipment in real time.

4. Delivery addresses

Change of address. You may request a change of delivery address at any time before dispatch by contacting us promptly.

P.O. boxes. Shipments to P.O. boxes are available via postal services only. Courier services are not available for these addresses.

Military addresses. We can ship to military addresses via postal services where permitted. Courier shipping may not be available.

5. Out of stock items

If an item in your order is on backorder, the available items will be reserved until the out of stock product becomes available, unless you request otherwise.

6. Duties and taxes

Sales tax. Sales tax is included in product prices, except for international shipments originating from Switzerland.

Import duties. International orders may be subject to import duties, customs fees, tariffs and VAT imposed by the destination country. These charges are determined by local customs authorities and collected once the shipment reaches its destination. Alexander Sachs does not collect these charges at checkout and cannot estimate their amount. Unless otherwise specified, shipments are sent under DAP (Delivered At Place) terms, meaning the customer is responsible for all import related taxes and customs charges. For more information, please contact your local customs office.

7. Insurance, damaged and lost parcels

Parcels are insured against loss and damage up to the value declared with the carrier.

Damaged on arrival. If a parcel arrives visibly damaged, please refuse delivery where possible and contact us immediately. If the parcel was delivered in your absence, retain all packaging, photograph the damage and contact us. A refund or replacement is processed once the carrier's investigation confirms the damage.

Lost parcels. A refund or replacement is processed once the parcel has been officially declared lost by the carrier.

8. Order cancellations

Orders may be cancelled before dispatch by contacting us. Cancellation terms are set out in our Return and Refund Policy. Once your order has shipped, the return procedure applies.

9. Returns

Return conditions, timeframes and the return request form are set out in our Return and Refund Policy.

10. Customer service

For any question regarding your shipment, please contact us at contact@alexander-sachs.com. Our team will respond as soon as possible during business hours.

Governing law

These terms are governed by Swiss law, without prejudice to mandatory consumer protection rules applicable in the customer's country of residence. Where a conflict exists, mandatory local consumer rights prevail.

Returns & Exchanges

At Alexander Sachs we take pride in the quality and craftsmanship of our garments. If for any reason you are not completely satisfied, we are here to assist you.

To start a return, please complete our return form here. Returns sent without prior authorisation cannot be accepted, so please wait for our confirmation before shipping anything back.

1. Return window

You have 30 days from the date you receive your order to request a return, for any reason, wherever you are located. The period runs from the day you, or a third party indicated by you, take physical possession of the last item of your order.

Once your request is approved, you have 14 days to ship the goods back.

2. Eligibility

To be eligible for a return, your item must be:

• In the same condition in which you received it
• Unworn, unwashed and unused
• With all original tags attached
• In its original packaging

You will also need to provide your receipt or proof of purchase. You are liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Alexander Sachs reserves the right to refuse any return that does not meet the conditions described above.

3. How to start a return

1. Submit your request through our return form, or write to contact@alexander-sachs.com.
2. Our team confirms your request by email and provides the return address and detailed instructions.
3. Ship the item back, tracked and adequately packaged. Keep your proof of postage.
4. Once received and inspected, we notify you of the outcome and issue your refund within 7 business days.

Return shipping costs are the responsibility of the customer, regardless of the destination country. Customers are responsible for ensuring that returned items are adequately packaged and shipped.

4. Refunds

Once your return has been received and inspected, we will notify you of its status. If approved, refunds are issued as a digital gift card of equal value, with no expiration date, valid on alexander-sachs.com. This applies to both online and in store purchases. Original shipping charges, if applicable, are non refundable.

Customers resident in the European Union and the EEA. If you notify us of your decision to return within 14 days of delivery, you are exercising your statutory right of withdrawal. In that case we reimburse all payments received from you, including standard outbound delivery costs, using the same means of payment as the original transaction, within 14 days of being informed of your decision. We may withhold reimbursement until we receive the goods back or you provide proof of dispatch, whichever is earlier. Return shipping costs remain at your charge. Beyond day 14 and up to day 30, the gift card terms above apply.

5. Exchanges

The quickest way to receive a different item is to return your original purchase for a gift card, following approval, and place a new order separately. This guarantees product availability and faster processing.

6. Damaged, defective or incorrect items

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged or incorrect, so we can evaluate the issue and make it right.

Consumers in Switzerland and in the European Union benefit from a statutory guarantee period of two years from delivery for non conforming goods. Please open a claim through our return form and include photographs of the defect. Return shipping costs for confirmed faulty items are borne by Alexander Sachs.

Once we receive the item, your claim is assessed within 7 business days. If confirmed, you may choose between a repair, a replacement subject to stock availability, or a refund, in accordance with applicable consumer law.

7. Non returnable items

The following items cannot be returned:

• Made to measure, customised or personalised products
• Special orders
• Worn or cleaned garments
• Personal care items such as beauty or hygiene products, once unsealed
• Gift cards

If you are unsure whether your item is eligible, please contact us before sending it back. These exclusions do not affect your statutory rights in case of a faulty or non conforming product, nor the statutory right of withdrawal where it applies.

8. Order cancellations

Orders may be cancelled before dispatch by contacting us at contact@alexander-sachs.com. An administrative fee of CHF 10 is charged to cover processing costs. This fee does not apply where the cancellation constitutes the exercise of a statutory right of withdrawal.

9. Returns in store

Online orders may also be returned in person at our boutique, In Gassen 11, 8001 Zürich, during opening hours. Please bring your order confirmation.

10. Customer service

For any additional question or assistance, please contact our team at contact@alexander-sachs.com.

Governing law

This policy is governed by Swiss law, without prejudice to mandatory consumer protection rules applicable in the customer's country of residence. Where a conflict exists, mandatory local consumer rights prevail.